Reasons for making a claim 索赔理由

A: We are sorry to you that the goods you sent us are not in conformity with the specifications of the contract.

我方很遗憾地告诉你，你方运来的货物与合同不相符。

B: You don't say.

不会吧。

A: As soon as the shipping arrived at our port we had it inspected.

货物一到，我们就做了检查，令我们失望的是，我们发现缺重35吨。

B: That's very strange 35 tons is no small quantity and can't get lost on route. Where can these 35 tons have gone?

这真奇怪，35吨不是小数目，在途中是不会丢失的，那么这35吨哪去了呢?

A: Our clients expressed their dissatisfaction. They strongly demand that you compensate for the loss.

我们的顾客很不满意，他们强烈要求你方赔偿损失。

B: We're sorry for this. We'll find out the reason soon and give you a reply immediately.

对此我方深感抱歉，我们会尽快查明原因并给你方回复。