[00:02.94]Mr Jeffreys, that we cannot guarantee
[00:04.52]one hundred percent that everybody
[00:06.32]will lose weight.
[00:07.38]Well, you should change your advertising then.
[00:10.23]Anyway, both the speedometer
[00:12.34]and the heart controller broke,
[00:14.08]and then one day the pedals broke
[00:15.41]and I had a serious accident.
[00:17.30]I pulled a muscle and had to take three days
[00:19.40]off work.
[00:20.84]I'm extremely sorry to hear that,Mr Jeffreys.
[00:23.88]So you should be!On top of that,
[00:26.53]when I took the bike back to the shop,
[00:27.92]the manager was extremely rude.
[00:29.82]I understand how you feel, Mr Jeffreys,
[00:32.42]and I'm sure we can...
[00:34.25]I'd like a complete refund and compensation
[00:36.95]for the injuries I received using your product.
[00:39.78]Unless I receive it,
[00:41.24]I'll have to take legal action.
[00:42.94]Well, let me apologise for your experiences
[00:45.79]with the "Tour de France" exercise bike.
[00:48.22]We have sold thousands
[00:49.93]and this is the first complaint
[00:52.22]we have received.
[00:53.39]What I need are not just apologies
[00:55.67]but compensation.
[00:55.67]
