[00:02.01]Exercise 1 Listen to the telephone conversation
[00:05.74]between the manager of Fitness Products
[00:07.86]and the customer.Answer these questions:
[00:13.77]Good morning. Fitness Products Ltd.
[00:15.71]Can I help you?
[00:17.06]Good morning.My name's Jeffreys,Andrew Jeffreys
[00:20.34]I'd like to speak to the customer
[00:21.61]service manager, please.
[00:23.18]My name's Angela Downton
[00:24.84]and I am the customer service manager.
[00:27.11]How can I help you, Mr Jeffreys?
[00:28.99]Well, I wrote a letter to you three weeks ago
[00:31.61]about one of your exercise bikes
[00:33.42]and I still haven't had a reply.
[00:35.60]Mm, I'm very sorry about that Mr Jeffreys.
[00:39.56]I don't, erm, seem to have you letter here.
[00:42.52]Could you, er,
[00:43.79]explain the problem a little,please?
[00:45.66]Well, first of all your TV advertising
[00:47.63]is rather misleading.
[00:49.53]Even though I used your bike for a month,
[00:51.28]I didn't lose any weight at all.
[00:51.28]
