[00:02.22]of their mouths
[00:03.33]er but what they really should be doing
[00:04.90]in that situation is asking some questions
[00:07.63]to get the other person talking to them,
[00:09.90]not too many questions because if we ask too
[00:11.70]many questions it sounds like an interrogation,
[00:14.10]but getting the balance right between giving
[00:15.36]some information but also asking for
[00:17.44]information as well through questioning.
[00:19.99]Probably one of the other things
[00:20.95]they would do tied into that.
[00:22.30]would they wouldn't,
[00:23.02]they wouldn't pause enough.
[00:24.18]They wouldn't erm stop,
[00:25.62]to allow the other person to reflect
[00:26.94]on what they've said
[00:27.95]and to give them time to think
[00:29.08]about what they're going to say next,
[00:30.85]and to reflect on what's being said to them.
[00:33.02]So that would be something we need to be
[00:34.26]careful of and to always remember
[00:35.92]that when we do pause when we communicate,
[00:37.79]it will seem a lot of,
[00:39.40]seem a quite length of time to us
[00:40.91]but it won't to the person we're speaking to.
[00:40.91]
