无法接受替代品

　　Ladies and Gentlemen:

　　During the past three months I have placed two sizable orders for “The Handy Desk Companion”,by Mauck,specifying the new spiral binding.Both times you sent me the hard-cover binding because you were out of stock on the spiral.

　　Fortunately I am still selling quite a few of the hard covers,but more and more customers ask for the new spiral-bound book(at least two of your competitors have similar reference books in this easy-to-use binding).

　　I’m frankly concerned that unless you solve this out-of-stock problem,we’re both going to be hurt.Up to now I have stocked only the Mauck book—my customers tell me it is the best of its kind on the market—but I may have to change my policy in self-defense.It may sound a little foolish that people will choose a book because it’s easier to use rather than on the merits of the content,but it really seems to be happening.?Enclosed is my order for 75 copies of“The Handy Desk Companion”in spiral binding.Please do not,under any circumstances,send me anything else.I have plenty of the hard-cover copies in stock.

　　The new“Recipe Date Book”is a winner.I sold 162 of them in April and will soon have to place another order.Please don’t be out of stock!?　　

　　Sincerely Yours,