星级典句：

　　第一句：We have decided to compensate your loss.

　　我方已经决定赔偿贵方的损失。

　　A: Hello, Mr. Smith.

　　您好。史密斯先生。

　　B: Hello, Mr. Wang.

　　您好。王先生。

　　A: I am calling to see if you have accepted our claim.

　　我想知道贵方是否接受我方的索赔。

　　B: We have decided to compensate your loss.

　　我方已经决定赔偿贵方的损失。

　　第二句：We shall credit to your account £760 to cover both the value of the goods short delivered and your inspection fee.

　　我们将给贵方的账户打入760英镑，赔偿贵方不足的货物和检验费用。

　　A: How much do you want to pay us?

　　你们想付多少钱?

　　B: We shall credit to your account £760 to cover both the value of the goods short delivered and your inspection fee.

　　我们将给贵方的账户打入760英镑，赔偿贵方不足的货物和检验费用。

　　A: Do you think that's enough?

　　贵方认为这足够吗?

　　其他表达法：

　　We shall remit to you an amount of £2,000 in compensation for the loss.

　　我们将汇2000英镑到你放账户中作为赔偿。

　　We are willing to give you an 18% allowance of the next shipment to compensate you for the loss.

　　我们愿意在下批货时给您18%的津贴，以补偿你方的损失。

　　按索赔原因分类：有进度索赔、质量索赔、费用索赔。

　　按索赔目的分类：有工期索赔和费用索赔。