星级典句：

　　第一句：We cannot hold ourselves responsible for it but insurance company.

　　你们的货物抵达时损坏很严重。

　　A: Your goods arrived are badly damaged.

　　你们的货物抵达时损坏很严重。

　　B: That's because something goes wrong in the delivery process.

　　那是因为运货过程出了问题。

　　A: We claim for all our loss.

　　我们要求赔偿所有损失。

　　B: We cannot hold ourselves responsible for it but insurance company.

　　你们的货物抵达时损坏很严重。

　　第二句：I mean the claim should be referred to the insurance company.

　　我方的意思是贵方应该向保险公司索赔。

　　A: I beg your pardon.

　　请您再说一遍。

　　B: I mean the claim should be referred to the insurance company.

　　我方的意思是贵方应该向保险公司索赔。

　　A: We will think about it.

　　我方会考虑的。

　　其他表达法：

　　Your claim, in our opinion, should be referred to the insurance company, as the mishap occurred after shipment.

　　以我方所见，贵方应向保险公司索赔，因为事故是在装船后发生的。

　　按索赔依据分类：有合同规定的索赔(合同中有明示条款);有非合同规定的索赔(合同中有默示条款);有道义索赔。