星型典句：

　　第一句：Mr. Green, I am calling to inform you the goods we received are in bad condition.

　　格林先生，我打电话想告知您贵方的货物抵达我方时受损很严重。

　　A: Mr. Green, I am calling to inform you the goods we received are in bad condition.

　　格林先生，我打电话想告知您贵方的货物抵达我方时受损很严重。

　　B: I'm sorry to hear that.

　　我方对此感到很抱歉。

　　A: We claim for compensation.

　　我方要求赔偿。

　　第二句：I think after we make an investigation of the matter, we'll consider the allowance.

　　我想在做了调查之后我们再决定补偿事宜。

　　A: According to the contract, we should offer you the allowance for the next shipment.

　　根据合同我们应该在下次发货时给你们补偿。

　　B: Yes.

　　是的。

　　A: I think after we make an investigation of the matter, we'll consider the allowance.

　　我想在做了调查之后我们再决定补偿事宜。

　　B: OK.

　　好的。

　　其他表达法：

　　按索赔的当事人分类，承包商与业主之间的索赔，总包与分包之间的索赔。承包商与供应商之间的索赔。承包商与保险公司或运输公司之间的索赔。

　　The shipment documents can prove that the goods, when shipped, were in perfect condition.

　　船务文件可以证明我方货物在装船时处于完好状态。

　　Your proposal to settle the claim is satisfactory. We'll take it.

　　贵方的索赔提议很令人满意。我们接受。