IBJ, Client Services Department. Shelley speaking, how can I help? 这里是IBJ银行，客户服务部。我是Shelley，如何为您效劳?

Client Services? Oh, hello. I need your help. 是客户服务部吗?噢，你好。我需要帮助。

Certainly, that's what we're here for. What can I help you with? 当然，这是我们的职责。我可以帮助您做些什么呢?

I'm a tourist in this city and unfortunately I've lost my card! 我是来这个城市旅游的，但不幸的是我刚去了我的卡!

Calm down,Sir. Is that an IBJ Debit or Credit Card? 请您冷静一下，先生。您丢的是IBJ银行的借记卡还是信用卡?

Credit Card. The International Credit Card, I can't find it anywhere. 是信用卡。国际信用卡，我到处都找不到它。

Just calm down, Sir. OK, when do you think you lost it? 请您别着急，先生。那么，您认为是什么时候去的?

I'm not 100% sure, around an hour ago I guess. 我不是百分之百的肯定，我猜是大约一个小时前。

I had it in the hotel lobby bar; I used it to charge something to my room. 我在酒店大堂的酒吧时还拿着它，我用它把一些花费记入了我的房间的账上。

I obviously didn't pick it up again. 显然我又没有把它拿回来。

That's fine, Sir. Let me just take some details from you and we can help you. 没问题，先生。我这就记一下您的一些详细信息，然后我们可以帮助您。

Thank you. Thank you very much. 谢谢你。非常感谢。