Hello, Sir. Are you still there? 您好，先生。您还在吗?

Yes,I'm here. What details do you need from me? 是的，我在这里呢。你需要我提供什么样的详细信息?

Did you check with reception at your hotel? 您到您住的酒店前台询问过吗?

Yes, I did. But nobody has handed it in as yet. 是的，我问过了。但到目前为止还没有人交到那儿。

OK, that's fine, Sir. We just need to ask you some questions for security purposes. 好的，没问题，先生。为安全起见我们还需要问您一些问题。

Please, go right ahead. 行啊，请现在就问吧。

Could I have your name, please? 请您告诉我您的姓名，好吗?

And do you know your card number? 还有，您知道您的信用卡号码吗?

I'm Mike Kowalski and my card number is 521167844, but there are some other numbers at the beginning. 我叫Mike Kowalski，我的信用卡号码是521167844,但在前面还有其他一些数字。

I'm not sure what they are. 我不能肯定是什么。

That should be fine, Mr Kowalski. And your PIN number? 这应该没有问题，Kowalski先生。另外您的密码是什么?

It's 671029,my birthday. Silly to choose such a simple one, I suppose! 是671029，是我的生日。我猜想用这样一个简单的密码挺傻的!

That's completely natural. Most of our customers do the same thing. 这很正常呀。大多数我们的客户都是这样做的。

Could you just hold for a moment please? Thank you. 请您稍等片刻，好吗? 谢谢您。