网上购物却遇到问题?想退想换?今天的课程就要教你如何与客服沟通以解决购物时遇到的问题!

网上购物本节课的重点词汇:

1. customer support rep 客服代表2. Hi, I’m calling about a dress I ordered recently. I never received it. 你好，我最近订了一件裙子，但一直没收到。

3. tracking number 运货号4. the status of the package 快件状态5. delivered 已送达6. nothing ever came 什么都没等到7. I could give you a refund or send the package again. 您想退款还是让我再发一次货?

8. Returns and Refunds 退换条款