关键词：
国外也庆315
March 15th is World Consumer Rights Day: 315是世界消费者权益日
Consumer rights: 消费者权益
Know your rights: 了解自己的权益
Protect your rights: 维护自己的权益
近义词找不同
Consumer和customer有什么区别?
Consumer: 消费者，更突出整体概念;
Customer: 顾客，消费者，更突出具体用户;
看个例句
Customers will buy your product only if consumers demand your product: 消费者对你的产品有需求，才会有顾客购买
海淘坑多 快学英语维权!
海外消费，怎么维权?
Shopping overseas: 海外购物
Shopping on overseas websites: 国外网站海淘
Run into problems/run into issues: 遇到问题
投诉：
To complain: 投诉
To file a complaint: 发起投诉，更正式的说法
海淘问题大归类：
Faulty product: 产品损坏
Quality issue: 质量问题
Wrong size: 尺码不对
Shipping problems: 寄送问题
Lost package: 包裹丢失
Customs and duties: 税费、关税
Return: 退货
Refund: 退款
Exchange: 换货
Price adjustment for sale items: 减价货品差价补偿
Money back guarantee: 退款保证
怎么和海外客服沟通?
给大家准备了一段开言会员课程，真实的场景和对话，参考一下吧!
A: Hi, how may I help you?
A: 你好，有什么能帮您?
B: Hi, I'm calling about a dress I ordered recently. I never received it.
B: 喂，我打电话是关于最近买的一条裙子。我一直没收到。
A: I'm sorry to hear that, if you give me your tracking number I can help you find it.
A: 非常抱歉，能给我你的快递单号吗?我帮你查一下。
B: My tracking number is FCH657.
B: 追踪号码是FCH657.
A: Ok, the status of the package is “delivered.” I'm not sure why you never received it.
A: 包裹的状态显示“已发出“。不清楚您为什么没收到。
B: Well, I've been waiting for the dress for almost a month and nothing ever came.
B: 这条裙子我等了大概一个月，但是一直都没收到。
A: I'm so sorry for the trouble, if you like I could give you a refund or send the package again.
A: 非常抱歉给您造成了不便。我可以给您退款或者重新发货。
B: I'd like a refund then.
B: 我想要退款。
