道歉与补偿 Apology and Remedy

经典范文 Model

Subject：Blazer

Dear Mr. Zhu，

I am sorry the blazer we sent you was the wrong size. Such errors are rare, but unfortunately do occur from time to time.We have shipped you another blazer, which you should receive in a day or two.Please use the packing materials and the enclosed prepaid shipping label to send the original blazer back to us.

I hope you will also use the attached coupon, which will give you a 20%discount on your next purchase from our catalog.

Once again, we apologize for our error.

Regards，

Joe Lee

主题：运动夹克衫

亲爱的朱先生：

非常抱歉，我们给您寄去的运动夹克衫尺码不对。这样的错误很少见，但不幸的是它还是会偶尔发生。我们已经给您寄出了另一件夹克衫，您应该会在一两天内收到。烦请您用这个邮包的包装以及内附的邮资已付的邮单把原来的那一件夹克衫寄回给我们。

另外还给您奉上优惠20%的购物券，我衷心地希望您能在下一次订货时使用它。

再次为我们的错误道歉。

此致

敬礼！

乔·李