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Dear Sir or Madam,

I write to express my dissatisfaction with the service I received while staying at your hotel during my vacation from March 10th to 19th this year.

Although your hotel is rated as a five-star one, I found that the rooms were not cleaned on a daily basis, and that my bed was made up only every three days. In addition, the food in the hotel's restaurant was similarly disappointing. Not only was it overpriced, but the quality was very poor. I was therefore forced to eat out in local restaurants.

I trust you will take my complaints seriously, and make every effort to improve your service in the future. A discount on my bill would be greatly appreciated. I look forward to your favorable reply.

Yours sincerely,

Li Ming

尊敬的先生/女士：

我于今年3月10日至19日假期期间曾住在贵饭店。我写信是想表达对于贵饭店服务的不满。

虽然贵饭店被评为五星级饭店，但房间并非每天清理，床也每三天才整理一次。此外，饭店餐厅的食物也同样令人失望。不仅价格过高，而且质量很差。因此我只能到外面的当地餐馆就餐。

我相信您不仅会认真对待我的投诉，而且将来还会尽力改进你们的服务。如果您能给我的账单打个折，我将十分感激。期待您的肯定答复。

您真诚的，

李明

道长点评

投诉信首先要引出你要投诉的事情，然后表达你对此事所带来不便的感受和心情，最后对有关人员做出的努力表示感谢。

express 表达

dissatisfaction 不满

vacation 假期

be rated as 被评为

restaurant 餐厅

similarly 类似地

disappointing 令人失望的

overpriced 定价过高的

eat out 外出就餐

complaint 投诉

service 服务

in the future 将来

discount 折扣

bill 账单

1　I will appreciate your willingness to help me regarding some unfortunate circumstances which happened while I was staying at your hotel.

关于我住在贵酒店期间遇到的一些令人遗憾的情形，您若愿意提供帮助我会很感激。

2　I wish to refer you to an incident which occurred in your hotel about which I am extremely unhappy.

我想跟您谈一件在贵酒店发生的事情，为此事我非常不开心。

3　I am writing to you in the hope that you could help restore your good hotel's name.

我写信给您希望您能帮助重建贵酒店的名誉。