Lesson Introduction: We're on vacation today with EnglishPod! In today's podcast we learn some great English words and phrases that will help you handle the hotel check-in. We're ready to check into our hotel when we run into a surprise. Listen to today's lesson and find out, is it good or bad?

A: Good afternoon. What can I do for you?
B: I’d like to check in please. I have a reservation under the name Anthony Roberts.
A: All right R.O.B.E.R.T.S... Oh, Mr. Roberts we’ve been expecting you… and here is your keycard to the presidential suite.
B: But there must be some mistake; my reservation was for a standard room.
A: Are you sure? Let me double check .
B: Yeah…Here, this is my confirmation number.
A: You’re right Mr. Roberts, there seems to be a mixup, unfortunately we’re overbooked at the moment .
B: So…
A: Not to worry. We’re pleased to offer you a complimentary upgrade.
B: Presidential suite baby!

under the name  name used for the reservation
reservation  booking
confirmation  an approval, verification
mix-up  confusion
complimentary upgrade   free improvement of quality
overbooked  full
check out  pay and leave a hotel
booking  reservation
concierge   hotel employee that helps guests
deluxe room   hotel room, better than standard
receipt  paper showing payment details