[视频文本]
No one is right all of the time. Get over your pride and admit you’re wrong.

You Will NeedAcknowledgement
Understanding
Honesty
Apology
Eye contact

Step 1: Relax    放松
Relax and stay calm when you acknowledge that you are wrong.

Step 2: Avoid excuses    道歉时不要找借口
When you apologize, avoid making excuses. A simple “I’m sorry” is appreciated more than an “I’m sorry, but I was really busy.”

Maintain eye contact while you’re apologize.

Step 3: Admit your mistake    敢于承认自己的错误
Be honest and admit your mistake. State what you’re apologizing for.

Step 4: Understand    理解
Try not to wallow in feelings of guilt. Understand that everyone makes mistakes. No one is right all of the time.

Step 5: Learn    得到到教训
Learn from your mistakes. You’re a better person for it.

President Ronald Reagan signed a bill in 1988 apologizing for the internment of Japanese Americans in concentration camps in the United States during World War II.
[重点讲解]

Maintain

  vt.1.保持；保存；维持；持续；使继续
        The two countries have maintained friendly relations for many years.
        两国多年来一直保持着友好的关系。
        Food is necessary to maintain life.
        食物是维持生命所必需的。
      2. 坚持; 主张; 坚守
        She maintains that the accusation is groundless.
        她坚持该指控是毫无根据的。

wallow in

  v.1.沉溺于