11 How long will I have to wait? 我要等多久呢?

　　12 Which would you prefer, a smoking seat or a non-smokingseat?

　　你喜欢哪种，吸烟座还是禁烟座呢?

　　13 Do you have any other flights? 还有其他的航班么?

　　14 When would you like to leave? 您希望何时离开?

　　15 Can I reconfirm by phone? 我能电话确认吗?

　　16 Where can I make a reservation? 我到哪里可以预订?

　　17 Do I need a reservation for the dining car? 我需要预订餐车吗?

　　18 How many more minutes will it take for the train to arrive?

　　火车还要多少分钟就要到达呢?

　　19 Is this a daily flight? 这是每日航班吗?

　　20 Excuse me. May I get by? 对不起，我可以上车吗?