Part Two

Section one

Thirteen

Well,it's not really used that often in the office.And when you do need it,you normally can't find it because one of the managers takes it home with him sometimes.I think he uses it as a kind of dictation machine.We've tried to record a couple of presentations with it before,but it didn't really work very well because the sound quality isn't very good.

Fourteen

We recently got a new one that's got hundreds of functions on it.It can sort and staple and do all sorts of other clever things.Of course,only the secretary knows how to do any of these things,so even if we want to do something quite simple like duplicate a two-sided document,we have to ask her.If I try to do it,I just end up wasting lots of paper.

Fifteen

It's the first thing I do when I arrive at the office.I press the playback button before I check the fax and switch on the photocopier. Then I sit down and read the post while I'm listening to the messages.I still can't believe how many people leave messages without a name or number.And the worst thing is,of course,people who don't leave any message at all.

Sixteen

Whenever I tell people that we have one in the office,they're always very impressed.They think the company must do some kind of important,secret business.The truth is our Dispatch Department uses it,not our main office.They collect all our waste paper from the photocopier and printer and use it for packaging.

Seventeen

People say it'll be taken over by e-mail,but I can't see it myself.If I want to send a document to someone or a quick drawing,say,then it's the only real solution.It's quick,easy to use and you don't have to worry about compatibility either.And once or twice it's been a life-saver when the photocopier's broken down.

Section Two

Eighteen

This is the third time I've called about this.It's a complete waste of my time and my staff's time.When we ordered the photocopier from you,you assured us it would be installed by one of your engineers and set up ready for use.Well,all your engineer basically did is plug it in and that was that.And now every time we switch it on,we get a warning message.But we don't know what it means because your man didn't even leave us a copy of the manual.

Nineteen

Before we begin,I've been asked to tell you that Dr Jones has been delayed.That means he won't make it in time for his presentation on 'Dealing with Complaints'.Unfortunately,this means we've had to cancel the session and anyone who signed up for it should now choose between the other two sessions which are running this afternoon.Thank you .And now I'll hand you over to Kate.

Twenty

I'm just ringing to tell you about the positive feedback we've had on the presentation you gave the other day.I really appreciate you stepping in like that at the last moment.I know you were a bit nervous,but I'm very grateful you agreed to do it.And looking at the feedback forms,it seems the only complaint was about the size of the room.So ,well done!

Twenty-one

I've checked with the Warehouse Manager and it seems there was a mix-up with transport documents and your order was somehow sent to Gatwick instead of Heathrow.By the time the driver got back to Heathrow.he'd missed the next flight out.And then there was an announcement cancelling the last flight due to technical problems.Anyway,your order'll be on the first plane tomorrow.

Twenty-two

Hello,David.This is Tina Woodhouse.I was just calling to say I'm actually busy on the 15th,so I won't be able to see you in the morning. In fact,I'll be out all that week.So,I was wondering,rather than delaying things any longer,could we bring everything forward to the 14th?If that's OK for you.perhaps you could call me.My extension's 349.