Dialogue 1 L(Lauren) C(Caleb)

L: Good morning. How can I help you?

C: I'd like to open a new account.

L: Have you filled out an application form?

C: Yes. And I've brought some documents along with me, too. Do you need to see my passport?

L: Yes. I'll just have my assistant look over these quickly and then we'll move on to the next step. Did you want to open up a checking account and a savings account?

C: Yes. Does the checking account come with a debit card?

L: Yes. Actually, both accounts come with cards that yu can use in ATM machines, so that you won't have to come in to the bank to make a transaction.

C: That's very convenient.

L: It is. Our customers really like it. Do you have any other questions about your new accounts?

C: Yes. What's the maximum amount that you are allowed to have in an overdraft?

L: The maximum is $1000.

C: Is there a penalty for having an overdraft?

L: Yes, but it's not much. You just have to pay 1% interest on the amount. It's much lower rate than any of our loans and it's much better than owing money to most credit cards.

C: That's true. Is everything alright with my documents?

L: They're all in order. If you just sign your name here, you'll receive your cards and pin numbers in the mail in about 3 weeks.

C: Thank you very much.

L: You're welcome.

Dialogue 2

C: Excuse me; I have a question about transferring money from one account to another.

L: I can help you here. Do you have the account numbers with you?

C: Yes.

L: Are they both under your name?

C: No, this account is my girlfriend's account and that one is mine.

L: Ok, and are you going to put money into your girlfriend's account?

C: Yes. Would it be possible to check my balance first?

L: Not a problem. It llks like you have $450 in your current savings account.

C: Ok, could you transfer $200 into her account then?

L: Would you like to add a narrative?

C: Sure. Could you just typ.

E: Hope this helps with your rent. Love, C.

L: That's very sweet of you. I'm sure she'll appreciate it.

C: I hope she does. I've got rent due next week myself!

L: Well, you know that you can have a $1000 overdraft on this account, right?

C: Yes. Thanks for your help.

L: you're welcome.