Dialogue 1 G(Grace) A(Alexander)

G: Excuse me, could you tell me which line I'm supposed to stand in to buy bubble wrap and to post a package?

A: You can buy the bubble wrap here, but you'll have to stand in line over there to post your package.

G: That's a really long line. How long do you think it'll take to get through all those people?

A: It takes about 3 minutes per person, so it'll probably be about an hour's wait.

G: Can I buy stamps here?

A: Sure. How many would you like?

G: I need 30 for my Christmas cards.

A: Are you sending them abroad?

G: Twenty of them are going abroad to China and America.

A: Do you have any going anywhere in the EU? If you do, those are less expensive.

G: No.

A: Ok, here you go. That will be 18 pounds and seventy two pence.

G: And the bubble wrap?

A: That's another quid.

G: Thanks a lot. You're been very helpful.

Dialogue 2

A: How can I help you?

G: I'd like to send this package to China.

A: Would you like to send it surface or airmail?

G: What's the difference between surface and airmail?

A: If you send the parcel with surface mail, it will take about 2 months to arrive, whereas with airmail, it will arrive in 7-10 days.

G: That's a big difference. I suppose airmail will be much more expensive.

A: That depends on the weight.

G: How much wil it cost to send it airmail?

A: Place it on the scale, please.

G: Ok.

A: That's 500 grams. It will cost 10 pounds for airmail.

G: That's not bad. I'll do that then. Does that include insurance on the contents of the parcel or is that a separate fee?

A: That's separate. It's another 50 p.

G: Ok.

A: Just fill in this coustoms form. Make sure you press hard so that the information transfers to all three papers.

G: Alright. Do I need to put a return address on the package?

A: Yes, that would be ideal. If the package doesn't make it to the recipient's address, then it will be sent back to the sender.

G: Ok. Thank you very much.

A: You're welcome.