6. Complaint 抱怨

Hotel Manager: I’m Miss Sherman. What seems to be the problem?

我是Sherman小姐，有什么问题吗?

Guest: Well, apparently I’ve run up quite a bill. I was under the impression that the Junior Executive Holiday Package only cost 250 dollars per night. I’ve just been informed that it’s actually 500 dollars per night.

我的住宿费算多了。我原以为“初级经理人员假日打包服务”只需要每晚二百五十美元，可前台告诉我要五百元一晚。

Hotel Manager: That’s true. For the Junior Executive Room … three nights … yes, your bill should be $1,500

是的。初级经理人员假日打包服务……三个晚上……没错，您应该付一千五百美元。

Guest: But I definitely was led to believe that a three-night stay would be $750.

但是根据广告，我真的以为是三个晚上七百五十美元。

Hotel Manager: The advertised rate is based on double occupancy.

广告上所说的价格是按两个人一间房算的。

Guest: When I booked the room, your staff didn’t mention this. And the brochure and your promotional mailings do not mention that.

我订房间的时候，你们的职员可没有告诉我这个。你们的宣传册子和推销邮件也都没有说明这一点。

Hotel Manager: Are you quite sure?

是吗?

Guest: Yes. Have a look.

没错，可以看一看。

Hotel Manager: I see. I had no idea our advertising was so misleading. It is here, but it’s in the fine print on the last page.

我没想到我们的广告会对您起误导作用。在这里，它在最后一页的小号字体中。

Guest: Perhaps you could arrange to provide me with a new bill that reflects the advertised rate.

你能按宣传价格给我结账吗

?

Hotel Manager: Normally I couldn’t do that. But under the circumstances, I’ll see what I can arrange. Customer satisfaction is our primary aim.

通常是不允许的但是这种情况下，我可以试试看。让顾客满意是我们的首要目标。

Guest: Thank you.

谢谢。

promotional mailings 广告信(或邮寄的广告传单)

misleading 误导

fine print 小号字体

advertised rate 广告宣传中的价格

Customer satisfaction 顾客满意