2--What seems to be the problem?

1--It's not working correctly.

2--When did it start having problems?

1--As soon as I took it out of the box.

2--I see. Would you like to exchange it?

1--No, I think I'd just like my money back.

2--Alright. Did you pay with a credit card?

1--Yes, I paid with the store credit card.

2--I'll return the purchase price to your card.

1--Can I get any cash in return?

2--No. You now have store credit in your card.

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注解：

1.return返回 
2.correctly正常的
3.exchange交换

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译文：

1--原谅我。我想退回这个。

2--出了什么问题？

1--它不能正常工作。

2--它什么时候开始有问题?

1--我把它从盒子里一拿出来，就有问题。

2--我明白了。你想换吗？

1--不想，我想我只希望退回我的钱。

2--好吧。你用信用卡支付的吗?

1--是的,我用的商店信用卡支付。

2--我将把你购买时花的钱退回到你的卡上。

1--我能要现金退款吗？

2--不行。现在你的卡里有店内抵用款券 。