2-- I'm sorry you have a complaint.
 
1-- I actually have a few complaints.
 
2-- Please tell me what went wrong.
 
1-- We were stuck in traffic for an hour.
 
2-- Well, that's out of our control.
 
1-- The bus had no air conditioning.
 
2-- It was 60 degrees out yesterday though.
 
1-- I want a full refund.
 
2-- I can't give you a full refund since you enjoyed part of the tour.
 
1-- How about a partial refund then?
 
2-- I will give you a partial refund for the unsatisfactory tour.
 
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注解：
 
1.complaint抱怨
2.air conditioning空调
3.unsatisfactory不能令人满意的
 
===================================
译文：
 
1--我想要投诉我昨天乘坐的全天巴士之旅。
2--很抱歉没让您满意。
1--我确实有一些抱怨。
2--请告诉我怎么了。
1--我们被堵了一个小时。
2--好吧，那不是我们能控制的。
1--巴士上没有空调。
2--尽管昨天室外的温度是60度。
1--我想要全额退款。
2--我不能给你全额退款因为你享受了部分观光。
1--那部分退款呢？
2--我将为不愉快的观光给您部分退款。