Dear Mr. Law,

亲爱的洛先生：

We have got your email in which you complained about the quality of food in our supermarket. And we have to say that your remark has had a bad effect on our daily business to a certain degree. As far as we know, the reason that your food spoiled is because you didn't put them immediately in the fridge. We do hope you can eliminate any negative effects caused by your remark. Thank you for you cooperation.

收到您发来的邮件，您抱怨我们超市的食品品质不好。我们不得不说，您的言论在一定程度上对我们的日常营业产生了不良影响。据我们所知，您的食物之所以坏掉了是因为您没有及时把他们放在冰箱里。我们恳请您能消除相关负面影响。谢谢您的合作!

Yours sincerely,

Tom Reeves

汤姆 • 李维斯 谨上