Dear Mr. Matthew,

敬爱的马修先生：

I feel regret to inform you that the delivery of these products was classified to an inferior. Please take care of this matter very carefully. These products arrived at our factory in good condition, but we found the software was not stable. As a result of it, we have to ask your company to compensate. Maybe you can give us a discount or something like that on our next purchasing order.

很遗憾地通知你这些出货的产品被定位为次级品，在处理这件事时请多加注意。如果有任何进一步的发展会通知你，这些产品到公司的状况良好，但发现软件不稳定。结果是我们必须向你求偿，或许你在下次的订购单中可以给个折扣。

Please send my greetings to your new family member, and contact me if needed.

请代我向你家的新成员问好，如果需要的话请联络我。

Sincerely Yours,

Albert Lai

艾伯特•赖 谨上