Dear Ms. Robert,

亲爱的罗伯特女士：

We're extremely sorry to hear that the ornamental glass you ordered was broken during the transportation.

得知您订购的装饰玻璃在运输中毁损一事，我们感到非常遗憾。

We did instruct the forwarding company to handle your products very carefully, but something obviously went wrong in the container. Please wait while we negotiate with the forwarding company about how to settle the matter best.

我们确实有指示运输公司要多加小心，但是显然货品在货柜中出现了问题。对于解决此事的最佳对策，我方正与运输公司进行交涉中，这段时间烦请您等待我们的回复。

Truly yours,

Purity Glass Corporation

纯净玻璃公司 谨上