365天实用商务口语 第53期:处理顾客抱怨
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    提示:点击文章中的单词,就可以看到词义解释
    [00:00.41]Is something wrong, sir?

    先生,有什么问题吗?

    [00:01.37]What's wrong with it?

    这个菜怎么了?

    [00:02.23]I'll check your order with the chef.

    我会和主厨核对您点的菜的。

    [00:05.19]I'll tell this to the cook.

    我会告诉厨师的。

    [00:06.22]We're very sorry for the delay. Please enjoy your lunch.

    抱歉耽搁了,请享用您的午餐。

    [00:09.22]I'm very sorry to have kept you waiting so long.

    很抱歉让您久等了。

    [00:38.30]I'm very sorry for the mistake.

    很抱歉弄错了。

    [00:39.59]I'm very sorry. I'll bring you another one.

    非常抱歉。我会给您另送一份来的。

    [01:22.12]Sorry, I'll change everything for you.

    对不起,我给您全部换掉。

    [01:27.25]I do apologize for giving you the wrong dish. I'll change it immediately for you.

    给您上错了菜,我实在抱歉。我马上给您换。

    [01:30.43]I'm sorry you're not enjoying it. sir. I'll return it to the kitchen.

    先生,很抱歉您觉得不好吃。我把它退回厨房。

    [01:35.55]I'll return your soup to the chef.

    我会把您点的汤退给主厨的。

    [01:37.48]I'll bring you something else.

    我给您取些别的来。

    [01:39.23]I'll bring it to you at once.

    马上给您拿来。

    [01:43.38]I'm very sorry for not bringing it to you.

    很抱歉没有给您拿来。

    [01:44.55]I hope you enjoy it this time.

    希望这次您能喜欢。

    [02:00.03]There will be no charge for this. It's on the house.

    这不用付费,由本店请客。

    [02:07.27]Here we have some drinks for you to enjoy. K is free of charge to show our apology.

    我这儿有些喝的供您享用。是免费的,以表达我们的歉意。

    [02:35.00]We'll surely improve the service here.

    我们一定会改善这里的服务的。

    [02:49.18]We are sure to improve.

    我们一定会改进的。

    [02:52.05]I'm the head waiter and I'd like to apologize for our carelessness.

    我是领班,我为我们的粗心道歉。

    [02:59.42]We're very sorry to have caused you this trouble.

    很抱歉给您带来这种麻烦。

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