One of the things I've learned about myself is that I tend to be impatient in solving problems.Instead of listening to the opinions of others, I try right away to find solutions. I have had to learn that other people can give me valuable input and that listening makes me a better leader.

就我对自己的了解，其中有一点就是，我在解决问题时会很不耐烦。我直接去寻找解决方案而不是先听被人的意见。我必须要懂得其他人能给我有价值的建议，而倾听会使我成为更好的领导者。

To be a better listener, I now bring employees from all over the world—including China—to New York City four times a year to hear their suggestions for how to improve our business. I meet with them for a full day and spend most of my time listening. This is one of the most important things I do.

为了成为一个好的倾听者，我现在每年4次把员工从世界各地(包括中国)集合到纽约，以便听他们对改进业务的建议。我会花一整天的时间与他们见面，而我大多数时间主要是倾听。这是我做的最重要的事情之一。

Balance is another essential leadership quality in today's complex world, and it's a quality that is especially critical for women who are juggling many and sometimes competing roles. Asa working mother with two children—my daughter Lauren is 14 and my some Jamie is 6—I constantly struggle with the issue of balance. People always ask me how I do it, and my answer is....it's never easy to balance work and family.

在当今复杂的世界中，获取平衡是另一个重要的领导能力，尤其对于女性这个挣扎于各种角色中的群体，有时这些角色还是相互矛盾的。我是一个有着两个孩子的职业母亲，我的女儿Lauren 今年14岁，儿子 Jamie 今年6岁，我经常在如何求得平衡中摸索。别人总问我是怎么做的，我的回答是—在工作和家庭之间取得平衡绝非一件容易的事情。

I'll give you an example. I belong to an executive committee of CEOs from the business world.Recently we were invited to Washington for a meeting with the President of the United States.This was very exciting to me. What an incredible opportunity.

我举个例子。我是一个商界首席执行官委员会的成员。最近我应邀到华盛顿和总统见面，这令我和兴奋。这个机会太难得了。