A:汽车上的外漆都退色了。
B: We have looked into the matter and found it was due to a che-mical imbalance in the paint used in spraying the vehicles.
B:这事我们已经调查了，发现喷这批车使用的油 漆成分比例不当。
A: l'II return the goods to you.postage and packing forward.
A：我把货退给你们，邮费包装费到付。
B: Actually we are taking these models out of production and calling in all those that we have supplied.
B：事实上，我们已不生产这一型号的车了，以前 供应的车也要收回来。
A: That's fine. When do you think we can get the replacements?
A：那很好。你认为什么时候换货能到?
B: We have contacted our own suppliers and they said the repla- cements are on their way to us by express train. You should receive them within a week.
B：我们和供货商联系过了，他们说换货用直达火车。
A: This is our initial order with which you and we are far from sati-sfied.
A:这是我们首次向你们订货，结果很不令人满意。
B:I apologize for the inconvenience and please permit me to potnt out that this kind of fault rarely occurs in our factory. This is the first time,and I promise.it'll also be the last time. Please trust us.
B:给您带来了不便，我深表歉意。请允许我指出 一点，我们的车很少出 这类问题。这是第一次，我保证也是最后一次。请相信我们。
