Is this Pizza House? We ordered a pizza over an hour ago!
是披萨屋吗?我们一小时前订了一个匹萨!
Employee
I apologize for that, sir. Can I get your name?
非常抱歉，先生。我能知道你的名字吗?
Sam
It's Sam Strait.
我是Sam Strait。
Employee
I'm sorry, Mr. Strait, but I can't find your order on our computer.
不好意思，Strait先生，我在电脑上找不到你的订单。
Sam
What?
什么?
Employee
I think there was an error.
我想是什么地方出错了。
Employee
By some oversight, your order was never recorded.
由于一些疏忽，您的订单并没有被记录下来。
Employee
I don't know who is to blame for this. Do you know who took the order?
我不知道这事该怪谁。您知道是谁接的这个订单吗?
Sam
No, I can't remember. This kind of service is totally unacceptable.
我不记得了。这样的服务是完全没办法让人接受的。
Employee
I assure you, Mr. Strait, this kind of thing rarely happens.
Strait先生，我向您保证，这样的事情很少发生。
Employee
We'll get a pizza to your house immediately.
我们会立刻送一个匹萨到你家的。
Employee
We're very sorry for the inconvenience.
给您造成不便，真的非常抱歉。
