6. Asking for Credit

6. 要求退款

A: Hello, how can I help you today?

A：你好，有什么可以帮您的?

B: I am very upset with the quality of your service.

B：我对你的服务质量感到很不满。

A: I'm sorry, what seems to be the problem?

A：对不起，那会是什么问题呢?

B: My Internet service did not work for three days.

B：我的网络服务已经有三天不能使用了。

A: My records say a technician visited your area yesterday?

A：我这里的记录显示，技术人员昨天访问了你所在的地区?

B: Yes, he installed a new modem.

B：是的,他安装了一个新的调制解调器。

A: Did it solve the problem?

A：解决问题了吗?

B: Yes, but I was overcharged for Internet service.

B：是的,但是收了我昂贵的网络服务费。

A: Sorry about that. I'll give you credit for the three days.

A：关于这件事我感到抱歉。我会在三天之内返还给你。

B: I was sold a wireless service unavailable in my area.

B：我买了一个在我这里不能使用的无线服务。

A: I see it here; we charged you $5 extra a month.

A：我看到了;我们每月多收了你5美元。

B: Yes. Kindly return my money, please.

B：是的，请返还我的钱,谢谢。