I'm here, hello. 你好，我听着呢。
Which city are you staying in right now? And the name of your hotel? 您目前停留在哪个城市?还有您入住的酒店的名称是什么?
I'm in Beijing, at the Westin Hotel. 我现在在北京，入住Westin酒店。
Do you have your passport with you? Or do you by any chance know the number? 您带着您的护照吗?或者您正巧知道您的护照号码是多少?
I don't have it to hand，but I know the number. It's 162114699. 我没有带在身边，但我知道号码。号码是162114699。
Can you do anything, like stop the card for example? 你们能够做什么吗，比如停了这张卡?
Let me repeat that back to you: 162114699. 让我给您重复一遍：162114699。
That's just what I've done， Mr Kowalski, I've stopped your card temporarily. 这正是我刚刚办完的事，Kowalski 先生，我已经暂时停止您的信用卡。
But, what do I do if I need cash? 但是，如果我需要现金的话，该怎么办哪?
You can go to any branch of IBJ and request the Emergency Assistance Service. 您可以到任何一家IBJ银行的分支机构来，并要求紧急援助服务。
Everything will be taken care of, there's no need to worry. 一切事情都会处理好的，没有必要担心。
Thank you so much. I'll find the nearest branch and come in tomorrow. 非常感谢。我会找个最近的网点，明天就去。
Thanks again for all of your help. 再次感谢你们所有的帮助。
