（严重的）投诉 Complaint（Serious）

经典范文 Model

Subject：Non-delivery of order

Dear Sir，

Your catalogue promises timely delivery, and my bank confirms that my money has been transferred to your bank account. However, Iam concerned because my order has not arrived after nine weeks.On November 12，I mailed an itemized order form requesting three reams of your recycled，#20 bond copy paper and two cases of long security envelopes in off-white.I requested that these items be shipped parcel post to my office in Shanghai.If the items have been shipped, please notify me and forward a tracking number.If the order was not shipped, please refund my money immediately.I have always had good luck ordering office supplies from you in the past, and I hope we can continue to do business.

Yours sincerely，

Ken Lom

主题：没有到货的订购

敬启者：

你们在商品目录册中承诺及时送货，而且我的银行也确认货款已经转到了你们的账户，但现在我很担心，因为9个星期已经过去了，而我订的货还没有送到。11月12日我寄出一张分项订货单，订购了3令20磅重再生书写复印纸和两箱灰白色的长保密信封。我要求这些商品以包裹邮件的方式邮寄到我在上海的办公室。如果这些商品已经发货，请通知我，并给我一个查询号码。如果还没有发货，请马上退还我的货款。我过去一直有幸从你们那里订购办公耗材，并且还希望将来能继续与你们做生意。

肯·洛美谨启