8　质量投诉回函

Sample 1

Dear Mr. Deng,

If you care to dispose of the inferior goods at the best price obtainable, we will sent a cheque for the difference when we hear from you.

We apologize sincerely for the trouble caused to you and will take all possible steps to avoid such a mistake again in the future.

Yours,

邓先生：

如果贵方愿意以可得的最优惠价格处理这批问题商品，本公司将在收到贵方回音时，寄付支票以支付差额。

本公司诚恳地为所引起的麻烦向贵方致歉，并将尽一切可能避免此类错误再次发生。

谨上

Sample 2

Dear Mr. Zhou,

I was very sorry to hear about that your order is with weak quality. I have talked about this with the clerk who looked after your order and he has been reprimanded.

We are looking into some of the specific points that you mentioned. I can only offer you my most sincere apologies. And I can assure you that your future order will be arranged with more care and attention.

For your future business trip, we are willing to offer you a favorable discount of the service charge.

Sincerely yours,

亲爱的周先生：

很抱歉您上次购买的设备出现了质量问题，我也同负责您订单的职员谈过了，他已受到惩责。

我们现正调查您提及的几个具体问题。此时此刻，我们只能对您表示深深的歉意。请放心，您未来的订单一定会得到我们认真细心地安排。

为了弥补这次的过失，我们愿意将来对您服务时提供优惠折扣。

诚致歉意！