7　货物损坏投诉回函

Sample 1

Dear Mr. Zhu,

Re: Order No. TP-1657

We received your letter of November 5th and regret very much for the damage caused to the two cases that were not packed in accordance with your packing instructions.

We are now checking the matter up with our packers and ask them to send a detailed report. We have no explanation to offer yet, but will give a full account as soon we can.

Meanwhile, we have arranged for the dispatch of two replacement cases, and asked our packers to carry out the packing instructions carefully.

We apologize for any inconvenience caused by the error. We shall ensure that similar will not occur again.

Yours truly,

尊敬的朱先生：

事由：第TP-1657号订单

兹收到贵方11月5日来函，非常抱歉有2个箱子未执行贵方包装指示而发生损坏。

我方正通过包装部调查此事，并要求他们做一个详细的报告。目前我们没有其他解释，但我们将尽快向贵方提供全面的解释。

同时，我们已安排发送替换货物，并要求我方包装部认真执行贵方的包装指示。

此差错给贵方造成的任何不便，我们深表歉意。我们保证此类错误不再发生。

您真诚的，

Sample 2

Dear Mr. Hu,

We have received your letter dated June 9th and are sorry to note your complaint respecting the Cotton Goods we sent you by S.S. "Friendship". We can assure you, however, that the goods were in perfect order when they left here; hence the damage complained of must have occurred in transit. In these circumstances, we are apparently not liable for the damage and would advise you to claim on the shipping company who should be held responsible.

At any rate, we deeply regret to learn from you about this unfortunate incident and should it be necessary we shall be pleased to take the matter up on your behalf with the shipping company concerned.

Yours faithfully,

Carl Smith

尊敬的胡先生：

你方6月9日来函收悉，对由“友谊号”邮轮装运的棉织品提出索赔，我方甚感遗憾。我方可以保证，该货离开此地时状况良好。因此，你方所述包装损坏，一定是发生在运输途中。显然，我方不能对此种损坏负责，并建议你们向装运公司索赔，因为他们应该对此事负责。

不管怎样，发生这种不幸事件确实令人深感遗憾。如有必要，我们愿代理你方与装运公司洽谈此事。

卡尔·史密斯

敬上