服务英语·处理投诉 情景对话

对话1

A: Can I help you?

您有事吗？

B: Yes, we bought twenty electric heaters in your store three days ago. But now two of them don't work.

是的。我们三天前在贵店购买了20台电暖器，但现在有两台坏了。

* * *

A: Oh, I'm so sorry to hear that. Could you tell me the brand?

哦，非常抱歉听到这种情况。您能告诉我是什么品牌的吗？

B: Yes, it's Caihong-150 electric heaters.

可以，是彩虹牌150型电暖器。

* * *

A: What's the matter?

什么毛病？

B: The problem is that it doesn't heat after we turn on the electricity.

毛病出在我们通电后，电暖气热不起来。

* * *

A: Please bring the receipt and the warranty card with you. We'll repair or replace them for you.

请您把发票和保修卡拿来，我们将很乐意为您修理或更换两台。

B: Thanks a lot.

非常感谢。

* * *

A: You are welcome.

不客气。

对话2

Shirley: Oh, what's wrong? How comes that the music stopped all in a sudden!

哦，怎么了？为什么音乐突然停了？

Salesperson: Really? Let me have a look.

真的吗？让我看一下。

* * *

Shirley: Poor quality!

质量真差啊！

Salesperson: No, Ma'am. It's just out of battery.

不是的，女士。只是电池没有电了。

* * *

Shirley: Oh, sorry. What if it doesn't work well, I mean in case?

哦，对不起。要是坏了怎么办啊，我是说万一。

Salesperson: The guarantee provides free service and parts. But from my experience, I'd say you'll never have to use that.

保修期内提供免费的服务。根据经验，您永远都不需要使用这个（指维修）。

* * *

Shirley: How long is it guaranteed for?

保修期有多长。

Salesperson: For three years. And you can exchange it provided there is no da-mage to the product.

三年。只要没有受到损伤，你可以随时拿来调换。

* * *

Shirley: What about the price?

价格呢？

Salesperson: 1000 yuan.

1000元。

* * *

Shirley: Wow. That's a lot of money. Is there any discount?

哇，好贵啊。可以打折吗？

Salesperson: Yes, if you get it today, there will be a 10% off for you.

是的，如果今天买，可以享受9折的优惠。

* * *

Shirley: Okay, we'll take it.

好吧，那我们就买这个了。