服务英语·确认及更改航班 情景对话
Airline ticket agent（A）：航空票务代理 Traveler（T）：旅客
1. 更改航班（1）
T: I just missed my flight.
我刚刚错过了航班。
A: Oh, I'm sorry to hear that.
哦，听到您这么说我感到很遗憾。
* * *
T: Could you reschedule it?
能更改航班吗？
A: Yes, please show your ticket and passport.
请出示您的机票和护照。
* * *
T: Here you are.
给你。
A: When would you like to reschedule it?
您想改到什么时候？
* * *
T: The next one to my destination. I have to be there as soon as possible. How about tomorrow noon?
下一个到达我目的地的航班。我必须尽早到达那里。把我的航班改到明天中午可以吗？
A: OK, there's still one seat available on that flight. But it's business class. I can let you have that if you like, without additional charge, but rescheduling costs a little extra.
好，明天中午的航班还有一个座位。不过是商务舱，如果您愿意我就给您订这个了，没有额外收费但是您得另外付改航班的手续费。
* * *
T: What's the charge for rescheduling?
更改航班的手续费是多少钱？
A: It's only $50.
五十美元。
* * *
T: That's great. Thank you.
太好了，谢谢你。
2. 更改航班（2）
T: Hello, can I change my flight schedule?
你好，我可以更改航班吗？
A: Sure. Can I have your name and the flight you've booked?
当然。请告诉我您的姓名和您预订的航班。
* * *
T: My name is Clark Zhang. The flight I've booked is UB327.
我叫克拉克·张。我预订的航班号是UB-327。
A: Oh, yes...Which flight would you like to change to?
哦，没错……您想改换哪个航班？
* * *
T: Do you have any direct flight to Philadelphia?
你们有没有直飞往费城的航班？
A: Sorry, all direct flights to Philadelphia are full. But I think you can fly on China Air to Los Angeles and then have a connecting flight to Philadelphia.
对不起，直飞费城的航班都已经客满，但我建议您可以乘坐中国航空公司航班先去洛杉矶，再转机到达费城。
* * *
T: When does the flight depart?
那么这个航班什么时候起飞呢？
A: At 5 p.m. By the way, it also makes refueling stop at Los Angeles.
五点，顺便提一下，此次航班还要在洛杉矶加油。
* * *
T: How long do I have to stay in Los Angeles for the connecting flight?
我需要在洛杉矶待多久才能转机？
A: Not so long, just one hour.
不长，只有一个小时。
* * *
T: So the time for the whole journey is about…?
那么整个旅程大约是……？
A: About 8 hours.
大约八个小时。
* * *
T: Let me think... OK, it works out for my schedule. Thanks a lot. Are there any flights available on May 18th?
让我想一下，还行，比较适合我的时间安排。多谢。5月18日有航班吗？
A: Yes, China Air flight CA197.
有，中国国航的CA197。
* * *
T: OK, I'll take that flight.
好的，就要那个航班。
3. 更改航班（3）
T: Excuse me.
打扰一下。
A: What can I do for you, sir?
先生，需要帮忙吗？
* * *
T: I have bought a ticket on Flight CA938, flying to London at 9:30 tomorrow morning. But unfortunately, I have something very urgent to do tomorrow. Could you please help me change it?
我买了一张CA938航班明天早上九点半飞往伦敦的机票。但很不幸，我明天有其他的急事，可以改签其他航班吗？
A: Yes, but if you want to change your flight, date or route, you have to refund ticket. That is to say, you have to purchase another ticket.
是的。如果您想更改航班、日期或是路线，您的票将被作为退票处理，也就是说您还需购买机票。
* * *
T: I see. Do I have to pay for the refund?
我知道了，退票需要手续费吗？
A: Yes, you have to pay RMB 800 yuan for the refund.
是的，您需要支付800元手续费。
* * *
T: Why should I pay so much?
为什么手续费这么贵？
A: According to our regulations, if a passenger asks for a refund of his ticket 24 hours before the departure time, the cancellation fee is 10% of the original fee.
根据我们的规定，如果旅客在飞机起飞前24小时内要求退票的话，取消航班的费用是原机票费用的10%。
* * *
T: I see. So do you have any flights to Sydney next Tuesday afternoon?
我知道了。那有下周二下午飞往悉尼的航班吗？
A: One moment, please... Yes. There's a flight at 16:45 and one at 18:00.
请稍等……是的，有下午4点45的和6点的航班。
* * *
T: That's fine. How much is the flight?
很好，机票多少钱？
A: Economy, business class or first class ticket?
那您要经济舱、商务舱、还是头等舱？
* * *
T: Economy, please.
经济舱。
A: Which flight would you like?
那您想坐哪个时间的航班？
* * *
T: The 16:45, please.
下午4点45的。
A: Could I have your name, please?
好的，请告诉我您的姓名。
* * *
T: My name is Mark Jones, that's M-A-R-K J-O-N-E-S.
我叫玛可·琼斯。M-A-R-K J-O-N-E-S。
A: How would you like to pay, Mr. Jones?
您想怎样付款呢，琼斯先生？
* * *
T: Can I pay at the check-in desk when I pick up my ticket?
我可以在取票的时候再付款吗？
A: Yes, but you will have to confirm this reservation at least two hours before departure time.
是的，但您必须在起飞前至少两小时确认机票。
* * *
T: I see.
我知道了。
A: Now you have booked ticket, Mr. Jones. The flight leaves at 16:45, and your arrival in Sydney will be at 9:25 a.m., local time. The flight number is NWA 476.
现在您已经订好票了，琼斯先生。航班在下午4点45分起飞，在当地时间早上9点25分抵达悉尼。航班号是NWA476。
* * *
T: Thank you.
好的，谢谢。
4. 确认航班（1）
A: Hello, China Airlines. How can I help you?
你好，中国航空公司。有什么能为您效劳的吗？
T: Hello. I want to confirm our reservation.
你好。我想确认我们的预订。
* * *
A: OK. May I have your name, please?
好的。请告诉我您的姓名？
T: John Kelly.
约翰·凯利。
* * *
A: I beg your pardon, sir.
先生，请再说一遍。
T: John Kelly.
约翰·凯利。
* * *
A: Which flight have you booked?
您订的是哪一班飞机？
T: We have reservations on flight No. 207 leaving at 7:40 tomorrow morning for England.
我们订的是明天上午7:40飞往英国的207号班机。
* * *
A: How many are there in your party, please?
请问一共几位？
T: Two. My wife and I.
两位。我和我太太。
* * *
A: Hold on a second, please. Right, sir. Your flight No.207 to England for tomorrow has been booked and confirmed on.
请稍等。是的，先生。您明天去往英国的207号班机已确认无误。
T: OK, thanks.
好的，谢谢你。
5. 确认航班（2）
T: Hello. I want to reconfirm our flight to London.
你好，我要重新确认我去伦敦的班机。
A: Yes, sir. Did you call the airline?
是的，先生，你打电话给航空公司了吗？
* * *
T: Yes, I did. But I couldn't communicate with them in English. They speak only Spanish. So I need your help.
是的，我打过，但我无法用英语和他们沟通，他们只会说西班牙语，所以我需要你的帮忙。
A: Oh, I see, sir. We have the airline office inside the hotel. They have an English-speaking staff. Just dial 18, please.
我知道了，先生，我们在饭店内设有航空公司的办公室。那里有会说英语的职员，请拨18号就行了。
* * *
A: May I help you?
有什么我能效劳的吗？
T: Yes, I'd like to change my reservation, if possible.
是的，如果可能的话，我想变更我的预订。
* * *
A: Certainly, sir. What is the flight number and when are you leaving?
当然，先生，班机号码是几号，什么时间起飞？
T: We are taking CA 208 to London tomorrow at 5 p.m.
我们是坐CA 208号明天下午5点钟去伦敦。
* * *
A: All right, Sir. What flight would you like to switch to?
好的，先生，你要换哪趟班机？
T: Flight 190 departing at eleven Friday morning.
周五上午11点出发的190号班机。
* * *
A: Just a moment while I check on that flight.
请稍等，我查查看。
A: You're in luck, Sir. We have a seat available on that flight. I'll issue another ticket.
先生，你真幸运，那班机还有一个座位，我另开一张机票给你。
T: All right.
好的。
* * *
A: Here you are, Sir. Have a nice trip.
在这，先生。祝你旅途愉快。
T: Thank you very much. I'm sorry for all the trouble.
谢谢你，抱歉打扰你了。
* * *
A: No trouble at all, sir.
一点也不麻烦，先生。
6. 确认航班（3）
A: Hello. This is United Airlines.
联合航空，您好。
T: I'd like to reconfirm my flight.
我想要再确认班机。
* * *
A: What's your name and flight number?
请说您的姓名与班机号码。
T: My name is Leo White, and the flight number is UA 005 for New York.
我的名字是利昂·怀特，班机号码是飞往纽约的联合航空005班机。
* * *
A: When is it? June 10th?
行程是那一天？6月10日吗？
T: Yes, I'd like to confirm the time it leaves.
是的，我想要确认班机时间没有改变。
* * *
A: I can't find your name.
我找不到您的姓名。
T: Really?
真的？
* * *
A: May I have your name again?
请再告诉我一次您的姓名？
T: Leon White.
利昂·怀特。
* * *
A: I still can't find your name on the reservation list.
我仍然无法在订位名单中找到您的名字。
T: Oh, what should I do?
哦，那我应该怎么办呢？
A: Anyway, we still have seats for new bookings on this flight.
没关系，这班班机仍有空位可以预订。
T: Wow, that's great.
哇，那太好了。
* * *
A: One first class seat, is that right?
一个头等舱座位，对吗？
T: Yes.
是的。
* * *
A: Now you have been booked.
您已完成订位。
T: Thanks a lot. What time do you start check-in?
谢谢。你们何时开始办理登机？
* * *
A: Two hours before departure time.You must check in at least one hour before.
起飞前2小时。您必须在至少1小时前办理登机。
T: I see. Thank you.
我知道了。谢谢你。
* * *
A: You are welcome.
不客气。
