服务英语·退换商品 情景对话
对话1
C: Hi, there's a problem with this stereo. I'd like to return it, please.
你好，这台音响有点问题。我想退货。
J: What's the problem?
是什么问题呢？
* * *
C: The tape player doesn't work.
磁带的播放器坏了。
J: OK. Do you have your receipt?
好的，您有收据吗？
* * *
C: Yes, here you are.
有，给你。
J: Thank you. Do you want your money back, or would you like to exchange it?
谢谢。你是想拿回现金呢还是想换一件商品。
* * *
C: I think I'd like to get another stereo, please.
我想我还是换另一台音响。
J: OK. Here's a receipt for store credit. Just take it back to the stereo section and one of our salesmen will help you.
好的，这是我们商店退货单的单据。把它拿去音响部，售货员会帮您的。
* * *
C: Thanks a lot.
非常谢谢。
J: No problem. Thank you.
不客气。谢谢你。
对话2
Clerk: May I help you?
我能为你效劳吗？
Sarah: Yes, I would like to return these slacks.
是的，我想退回这些长裤。
* * *
Clerk: Alright. Do you have your receipt?
好的，你有收据吗？
Sarah: Yes. Here it is. I bought them last week.
有的，在这儿。上星期才买的。
* * *
Clerk: And why are you returning them?
为什么要退呢？
Sarah: I bought them to go with a blouse of mine. But they don't really match.
我本想买来配一件衬衫的，但是它们配起来不好看。
* * *
Clerk: I see. Oh, wait. Ma'am, I'm sorry. These slacks were on sale.
我明白了。等一等，太太，对不起，这是打折品。
Sarah: Yes, they were thirty percent off.
没错，它们是七折品。
* * *
Clerk: I'm sorry, but we don't accept returns of items on sale.
对不起，拍卖品不能退货的。
Sarah: I know many stores have that policy. But I have returned items on sale here before.
我知道很多店都是这样，但是我曾经在你们的店退过打折品。
* * *
Clerk: I'm sorry, but we usually don't do it. It is our policy.
对不起，我们通常不接受的，这是规定。
Sarah: I just bought these slacks a week ago. And I am a regular customer here.
我上个星期才买的，而且我是你们的常客。
Can you make an exception this time?
这次可以例外吗？
* * *
Clerk: Well. Let me talk to the manager for a moment.
那么，让我和经理说说看。
(A moment later)
（一会儿后）
Clerk: Ma'am, the manager says I can do it this time.
太太，经理说这次可以。
Sarah: Good. I'm a regular customer here. I am glad you can make an exception for me.
太好了，我是你们的常客，我很高兴你们可以为我破例。
* * *
Clerk: Please show me your receipt again.
再让我看一看你的收据好吗？
Sarah: Here it is.
这里。
* * *
Clerk: I will have to give you store credit, Ma'am. If you find something else you like in the store, you can use the credit.
我会给你一些商店折扣劵。太太，你可以用这些点数来挑你喜欢的东西。
Sarah: Store credit is okay with me. I'm sure I will find something I like. I shop here a lot.
给我点数也可以。我会找到我喜欢的东西，我常常来这里购物。
* * *
Clerk: We appreciate your coming, Ma'am.
谢谢惠顾，太太。
