服务英语·证件丢失 情景对话
Airport staff（A）：机场工作人员
Traveler（T）：旅客
1. 证件丢失（1）
T: Excuse me, could you help me?
请问能帮个忙吗？
A: Yes. What's the problem?
是的。有什么需要帮忙的？
* * *
T: Well, I was wondering if anyone has turned in a passport.
我想知道有没有人拾到一本护照交过来？
A: I'm afraid not. Have you lost your passport?
恐怕没有。您丢失了护照？
* * *
T: I think so. I can't find it anywhere in my bag.
是的。我在包里到处都找遍了也没有找到。
A: Sorry, your passport was not turned in here.
对不起。没有人拾到交到这里来。
* * *
T: Then what shall I do?
那么我该怎么办？
A: You can go to the Lost and Found Office, maybe someone picked up your passport and returned it there.
您可以去失物招领处看看，或许有人捡到了您的护照然后把它还到那里去了。
* * *
T: OK.
好的。
T: Then what if I can't find it there, either?
那么如果在那里也找不到怎么办？
A: Then they will contact police to help you.
那么他们会联系警察来帮您的。
* * *
T: I see. Thank you. I am going now.
好的，我知道了，谢谢你，我现在就过去。
A: You are welcome.
不客气。
2. 证件丢失（2）
A: Can I help you, sir? You look so pale.
有什么需要帮忙的吗，先生？您看起来脸色苍白。
T: Yes, I have lost my passport.
是的，我把护照给丢了。
* * *
A: When did you find that your passport was missing?
你什么时候发现你的护照丢了的？
T: Let me think. Oh, when I got on my plane, I showed it to the flight attendant, but I didn't see it after that.
让我想一下，哦，我上飞机后给空姐看过，但是在那之后就没看见它了。
* * *
A: Maybe it was lost in the airplane.
或许您落在飞机上了。
T: Oh, yes. It must be in the plane. I put it in my pocket of my trousers and it's easy to get out when I was sitting.
哦，是的，它一定是落在飞机上了，我把它放在裤子口袋里，如果我坐着的话它就很容易掉落出来。
* * *
A: Don't worry, sir. I'll contact the flight attendant for you and ask whether they have picked up your passport.
先生，别着急，我现在联系一下工作人员看他们有没有捡到您的护照。
T: It's very nice of you.
你真是太好了。
* * *
A: What's your flight number?
您的航班是几号？
T: It's CA38.
是CA38。
* * *
A: Sir, what's your name?
先生，您的姓名是？
T: My name is Chen Jian.
我的名字是陈剑。
* * *
A: Wait a moment, please.
请稍等。
T: Fine.
好的。
* * *
A: I'm glad to tell you that your passport has been found and it's been sent to us. Please sit and have a rest.
很高兴地告诉您，您的护照已经找到了，现在工作人员正把它送过来，请先坐下来休息一会儿吧。
T: Great. Thank you.
太好了，谢谢你。
* * *
A: My pleasure.
不客气。
3. 证件丢失（3）
T: I can't find my bag. Can you help me?
我把包给丢了。你能帮我吗？
A: Oh, that's too bad. What happened?
哦，那很糟糕，到底发生了什么事呢？
* * *
T: I forgot it at the restaurant when I went out for lunch.
吃午饭的时候落在餐馆了。
A: Is there anything important in the purse?
包里有什么贵重的东西吗？
* * *
T: Yeah, my passport! That's the most important thing.
有啊，我的护照在里面呀！麻烦的就是这个丢了。
A: Have you reported it to the police?
你有没有去派出所报失？
* * *
T: Yeah. And then what should I do?
是的，那接下来我要做什么呢？
A: You have to go to the embassy and apply for a new one.
您需要到大使馆补办护照。
* * *
T: Oh, right.
哦，是的。
A: You also lost your visa?
您把签证也丢了吗？
* * *
T: Yes, it's also in my bag together with my passport.
是的，签证也放在包里，跟护照放在一起呢。
A: Then you also need to apply for a new visa.
那么您也得申请一个新的护照了。
* * *
T: God. It's troublesome.
天哪，这有点麻烦。
A: Don't worry. Here is a chart which tells you how to apply for a new passport and visa. It's very clear.
别担心，这有个图表介绍如何申请新的护照和签证，很清楚的。
* * *
T: It seems to be the only choice.
似乎只有这一个选择了。
A: Good luck.
祝您好运。
* * *
T: Thank you.
谢谢。
