Scene 500　索赔回应

❶ 我们就产品质量问题致以深深歉意。We'd like to express our sincere apologies for the poor quality of the products.

同类表达 We are very sorry for the trouble cause by this delay. 因延误造成的麻烦我们深表歉意。

❷ 我们将赔偿8％，并且在今后为你们提供优惠条款。We will make you a compensation of 8％ and give you some preferential terms later on.

同类表达 We are willing to give you an 10％ allowance of the next shipment to compensate you for the loss. 我方愿在下批货给你方10％的补偿，以赔偿你方损失。

❸ 抱歉，不过我认为这次的损坏不是我们的错。I'm sorry, but I don't think this damage is our fault.

同类表达 The loss in question was beyond the coverage granted by us. 这些损失不包括在我方承保的范围内。

Our goods are well-examined before shipment. 我们的货物在装运前都是经过严格检验的。

❹ 我们会向货运公司着手申请赔偿的。We'll start a claim with the shipping company.

同类表达 We have no alternative but to file a claim. 我们没办法，只能提出索赔。

❺ 你把损坏情形注明在提货凭单上了吗？Did you note the damage on the bill of lading?

❻ 我们会马上派个人去查看。We'll send a man right out to look at it.

对话 A: There is something wrong with your shipment. 你们的货运出问题了。

B: We'll send a man right out to look at it. 我们会马上派个人去查看。

❼ 我们会立刻调查清楚。We'll look into it right away for you.

同类表达 My apology. We will investigate it immediately. 很抱歉。我们会立刻进行调查。

❽ 货物运输途中受损，故你应该向保险公司索赔。The damage to the goods occurred in transit, so you should make a claim on the insurance company.

同类表达 Your claim, should be referred to the insurance company, as the mishap occurred after shipment. 你们的索赔应交保险公司，因为是运输产生的灾难

❾ 这不是我们的过错，我们没有义务对损失负责任。It's not our fault. We're not responsible for the damage.

同类表达 The loss is beyond your insurance. 这个损失在你们的保险之外。

❿ 我们对你们遭受的损失深表歉意，并且同意赔偿你们8 000美元。We regret for the loss you've suffered and agree to compensate you by 8,000 dollars.

同类表达 We are prepared to offer 8,000 dollars in full compensation. 我们准备出8 000美元作为全部补偿。