Unite 4a Telephoning

Listening 1

Call 1

(du--du--)

woman: Good morning, Beckgreen Cord!Can I help you?

man: Could you please through to Lin Pearson , please?

w: Who's calling, please?

m: Louis Taller ,Versatee.

w: One moment please , Mr. Taller.......Hello, Mr. Taller, I'm afraid the line is busy. Can

I take a message?

m:Emm...no, it's all right, thank you. I'll call back about 10 minutes.

w: OK, thank you for calling.

Call 2

(du--du--)

woman: Good morning, Beckgreen Cord!Can I help you?

m:Yes, please. Could I have extension 184, please?

w: Who's calling, please?

m:Jack Sam.

w: Thank you, I'll put it through.

m: Thank you.

Call 3

(du--du--)

woman: Good morning, Beckgreen Cord!Can I help you?

m:Can I speak to Mr. Golliams , please?

w: I'm afraid he's in the meeting.Can I take a message?

m: Do you know when he will be free?

w:He should be available off at lunch.

m:Right, I'll call back then.Thanks.

Call 4

(du--du--)

woman: Good morning, Beckgreen Cord!Can I help you?

w2:Just mean seen, please.

w: I'm afraid she's interviewing all day. Can I take a message?

w2:Yes. My name is Marry Banks, from Works.She called me earlier. I'm turning her call.

w:Marry Banks, from Works.Right. I'll tele you all back .

w2:thanks.

Call 5

(du--du--)

woman: Good morning, Beckgreen Cord!Can I help you?

w2:Hi, Calier, it's Frena.Is kiss available?

w:I'm afraid the line is busy, Frena.

w2:It's OK. I'll hold.

w:Frena?

w2:Yeah?

w:The line is free now, I'll put you through.

w2:Thanks.

Call 6

(du--du--)

woman: Good morning, Beckgreen Cord!Can I help you?

w2:Hi, it's Frena again. We are cut off.

w: Oh, sorry about that. I'll try to recontact you.Hold back.

w2:Thanks.

Listening 2

(du--du--)

woman: Good afternoog, Beckgreen Cord!Can I help you?

m:Good afternoon, through to Shan Tomson , please.

w:I'm afraid she's out of the office at the moment.Can I take a message, please?

m:Yes, my name's David Whelan, from the Health Safety Council.

w:I'm sorry,could you spell your surname, please?

m:W-H-E-L-A-N.

w:And the Health Safety Council.Right, and what's the message, please?

m:I'm calling about the first dating courses of Mrs.Tomson arranging with us. I'd like to confirm the week beginnig the 13th,May......

w:Sorry, did you say the 13th or the 30th?

m:The 13th, 1-3.

w:OK.Yes?

m:Yes.The date find but we can only take 25 participence, not 29.

w:So...that's the first date course for the week mensing ,the 13th of May, and you can take only 25 people.

m:That's right. Yes.

w:Right , I'll give her the message.

m:Thanks.

w:You're welcome . Bye.