Listening 1

CI=Clerk Cu=Customer

CI: Hello. Can I help you?

Cu: Yes,I'd like some information on your telephone banking service.

CI: Certainly. Do you hhave an account with us?

Cu: Yes,I do. This is my home branch.

CI: Well,with our telephone banking service you can do all your day-to-day banking over the telephone at any time of day or night.

Cu: How does it work?

CI: All you do is ring up,key in your PIN number, chose the service you want and then just follow the instructions. It's as easy as that.

Cu: And what can I actually do over the phone?

CI: You can check your balance, pay bills, order a statement or transfer money. All your normal day-to-day banking.

Cu: Does it cost anything?

CI: No. The number is a freephone number, so you don't pay for your calls and the service is part of your normal bank account.

Cu: Oh right. And can I phone at any time of the day?

CI: Yes,you can. There's an automated answering machine and staff are available 24 hours-a-day,seven days a week.

Cu: Could i fill in a form now?

CI: Certainly. One moment,I'll just get an application form...

Listening 2

CI: Right, could I have your full name, please?

Cu: Yes, it's John Petel Barnard.

CI: And your address, Mr Barmard?

Cu: 24,Manor Road, Winchester.

CI: And the postcode?

Cu: SO23 9DY.

CI: Could I have your date of birth, please?

Cu: Yes, it's 31 October 1968.

CI: Thank you. And your daytime phone number?

Cu: 01962866155

CI: And all I need now are your account details. Would you like the telephone banking just for your current account or for more than one account?

Cu: Just for my current account, please.

CI: OK. So, the sort code is 77 25 08 and could I have your account number please?

Cu: 60877422.

CI: 60877422.

Cu: That's right.

CI: If you could sign the form here, Mr Bamard, and then that's it. I'll register you and then we'll send you your information pack and membership number.