[视频文本]
You may be right, but are you happy? Decide whether winning is more important to you than getting along.
You Will NeedResponsibility
Respect
Kindness
Step 1: Find out what it was 寻找根源
Find out what the offense was before apologizing, or risk making things worse by coming off as patronizing. Be willing to act responsibly and make peace.
Step 2: Avoid blaming 避免责备 ，抱怨
Take responsibility. Avoid qualifying reservations for the apology, which usually begin with “but” and end with a transfer of blame.
Step 3: Express regret 表达歉意
Express regret with genuine shame and offer to change. Relationships rely upon honorable behavior, and nonverbal cues that imply it’s the other person’s fault undermine peace.
Step 4: Face them 敢于面对实事，注意道歉的方式
Face each other when apologizing instead of doing it over the phone, or in an e-mail or text. Show some class and respect their feelings.
Any resistance to apologize shouldn’t come from a misguided need to control the partner or to avoid losing ground. Heal the conflict instead of prolonging it.
Step 5: Listen to them 仔细倾听
Let the other person speak and hear them out, in case their viewpoint has been completely misunderstood. Assure them that no disagreement can change the security of the relationship.
If you can’t bring yourself to admit you’re wrong, try to agree to disagree.
Step 6: Soothe the situation 使情况缓和
Soothe the situation with an activity to leave the disagreement behind. Buy them flowers or a small trinket as a peace offering, and move on.
In the 1970 film Love Story, the protagonist concludes with the famous line: “Love means never having to say you’re sorry.”
[重点讲解]
patronizing
adj.
1. 俨然以恩人态度的,要人领情的
reservation
n.
1. 保留的座位[住处]等; 预订
2. 保留意见; 保留态度
viewpoint
n.
1.观点, 意见, 角度
He explained his viewpoint that taxes should be increased.
他解释了他认为应该增加税收的观点。
He explained his viewpoint in detail.
他详细地解释了他的观点。
Soothe
vt.
1.安慰, 抚慰, 使舒服, 使平静
I've managed to soothe him down a bit.
我想方设法使他平静了一点。
2.减轻痛苦
This medicine should soothe your sore throat.
这种药会减轻你的喉痛。
