2--I'm calling about your delivery service.

1--What seems to be the problem?

2--The delivery was scheduled to arrive over an hour ago.

1--Your cake has not arrived?

2--No, and I am very disappointed.

1--I'm sorry about that; we're a bit behind schedule.

2--You know I needed that cake an hour ago.

1--I understand. I'm sorry for the inconvenience.

2--Will the delivery man be here soon?

1--Yes, he will. And he will refund you the delivery fee.

2--Alright. Thank you.

===================================
注解：

1.delivery送货
2.disappointed失望的  
3.inconvenience麻烦

===================================

译文：

1--你好,我能怎么帮助你?

2--我打听一下关于送货服务的事情。

1--出了什么问题？

2--送货员原计划应该在一小时前送达。

1--你的蛋糕还没有到达吗?

2--没有,而且我很失望。

1--我很抱歉,我们比预定计划晚了。

2--你知道我一个小时前需要那块蛋糕。

1--我理解。我为给您带来的不便感到抱歉。

2--送货员会很快到这里吗?

1--是的,他会。他会把送货费用退给你。

2--好吧。谢谢你！