2-- Look at the icon in the bottom corner of your screen. Is it flashing?
 
1-- No. It isn't.
 
2-- OK. Try closing down all the files you're not using at the moment.
 
1-- But I can't move the cursor at all. My screen is frozen. What should I do?
 
2-- Have you tried pressing the Escape key?
 
1-- Yes, but nothing's happened.
 
2-- OK, you’ll need to reboot your machine. Press Control, Alt and Delete at the same time.
 
1-- I've never done that before. Will I lose all my files?
 
2--You might lose the file you were working on, but don't worry, the help desk can restore it. When did you last take a backup?
 
===================================
注解：
 
1.responding响应
2.screen屏幕  
3.pressing按

===================================
译文：
 
1--你可以帮我一下吗？这个程序没有反应，我不知道怎么做。
2--看看你屏幕下角的图标。闪吗？
1--不闪了。
2--哦。把你现在不用的文件全部关掉。
1--但是我根本不能移动鼠标。屏幕冻结了。我该怎么做？
2--你按退出键了吗？
1--是,但是没有一点反应。
2--哦，你需要重启一下你的机器同时按Control,Alt和Delete键。
1--我以前从来没有这样做过。我所有的文件会丢失吗？
2--你正在编辑的文件可能会丢失，但是别担心，帮助桌面可以帮你修复。你最后一次备份是什么时候？