Good morning, Chang Office Supply customer service, Kelly speaking.
Kelly
How may I help you?
Brian
This is Brian Shell with Naron Packaging.
Brian
I'm calling about an order I placed last Friday.
Brian
It was supposed to arrive this morning, but it still isn't here.
Kelly
I'm sorry to hear that, Mr. Shell.
Kelly
Do you have the order number?
Brian
Yes, it's BT5514R3.
Brian
It's two boxes of printer cartridges.
Brian
The salesperson was Steve,...
Brian
...and he promised me that the order would be here before noon today.
Kelly
I see.
Kelly
BT5514R3, right?
Kelly
We don't seem to have a record of that order in our system.
Kelly
Let me check with the sales department.
Kelly
Would you mind waiting for a moment?
Brian
Well, I'd rather not wait.
Brian
This is the second time this month you've been late with one of my orders.
Brian
Have Steve call me back after you've straightened it out.
