Dear Mr.Smith:

　　I am very sorry you did not receive the eight 6-hp Sea Serpent outboards you wanted,and I guess both of us share the blame.

　　Your order(photocopy enclosed)lists the 7.5-hp motor along with its stock number,yet the price indicated is for the 6-hp motor.Since you’ve regularly ?ordered? the 7.5,we assumed that this one was what you really wanted,and we went ahead and shipped it.We should have checked with you,and I’m sorry we didn’t.

　　We will,of course,ship the eight 6-hp motors immediately.Do you think you might sell the 7.5s?If so,you may wish to keep them awhile,and if they don’t move，you can return them to us.In any event we’ll pay all shipping ?charges.?

　　I’m delighted you’re having such a good season with the Sea Serpent line.We’ll be ready for your next order;I promise no mix-ups!?　　

　　Very cordially Yours,