拉近客户关系——寒暄 Making Small Talk
教程:商务英语职场王  浏览:502  
  • 提示:点击文章中的单词,就可以看到词义解释

    寒暄 Making Small Talk

    寒暄是在友好地闲聊、发展友谊的同时有意识地建立业务关系、开拓商机。为了给对方留下好印象,你的仪表要整洁、态度要随和(easygoing)、谈吐要得体。如果双方事先不认识,要先做自我介绍。寒暄的话题不宜过于沉重,也无须刻意表现,自然(be yourself)轻松就好。

    ☉Hi there.My name is Whitney Johnson.What’s your name?

    您好,我叫惠特尼·约翰逊,怎么称呼您?

    ☉Let me introduce myself.I’m Han Jinbo.Looks like we both came a long way today.

    我来自我介绍一下。我叫韩金波。今天我们俩好像都是远道而来的。

    ☉How do you like……?

    您认为……怎么样?

    ☉Don’t you think……?

    您不觉得……吗?

    ☉I love your dress.It’s such a nice color.

    我喜欢您的衣服,颜色很好看。

    ☉Don’t you just love this weather?

    您不觉得今天天气不错吗?

    寒暄是相互的

    注意什么时候该停顿,给别人讲话的机会。这样也可以继续深化话题,有利于寻找共同点。

    ☉So what brings you to this meeting?

    那您是抱着什么目的来参加这个会的?

    ☉What do you do for a living?

    您从事什么工作?

    ☉What do you think of……?

    您怎么看……?

    ☉Where are you from?

    您来自什么地方?

    ☉Is this your first time to……?

    这是您第一次来……吗?

    ☉How many kids do you have?

    您有几个孩子?

    ☉Have you ever been to(place)?

    您有没有去过(地方)?

    ☉Have you been here for a long time?

    您来这里很久了吗?

    ☉How do you know(host)?

    您是怎么认识(主人)的?

    ☉How long was your flight?

    飞机飞了多长时间啊?

    避免冷场,玩笑适宜

    幽默和玩笑是拉近人与人之间距离的法宝,但是要有适当的分寸,不要让对方认为是嘲笑。讲述某故事也不宜过长,可以跨过背景细节(background details),将精彩的部分显现出来。

    ☉Looks like you’ve got your hands full there.You need some help?I’ll go ask someone for you.

    看起来你好像应接不暇。你需要帮忙吗?我可以叫人来帮你。

    ☉I went to California once.Loved it!We visited lots of different places.I think the kids liked Disneyland the best.

    加利福尼亚我去过一次,很喜欢。我们去过很多不同的地方。我想孩子们最喜欢的还是迪士尼乐园。

    ☉I remember a time when meetings wouldn’t last more than ten minutes.

    Seems like it takes ten minutes just for everyone to sit down these days.

    我记得以前的会议最多持续10分钟。现在好像每个人都需要10分钟才能入座。

    且听且问

    倾听并且提问表明你对对方所讲的内容感兴趣,也可以更多地了解对方的背景,同时避免冷场的尴尬。

    A:So what do you do for a living?

    B:I'm a doctor. A cardiac surgeon, actually.

    A:Wow, that's a very demanding job. What do you think is the most challenging aspect of what you do?

    A:您是从事什么工作的?

    B:我是个医生。确切地说是心脏外科医生。

    A:哇!那可是一个高要求的工作啊。您觉得您所从事的工作中最具挑战性的是哪部分?

    A:How do you know Bob?

    B:He's my old college roommate. We both went to Harvard.

    A:Is that right?What do you think about Harvard's business school?

    A:您是怎么认识鲍勃的?

    B:他是我大学的室友。我们两个一起念的哈佛。

    A:是吗?那您觉得哈佛的商学院怎么样?

    话题稳定

    转换话题别太快了,允许谈话的深入,但如果真的无话可说了,就换个话题。

    A:What do you think about this conference?

    B:Oh, it's interesting, I guess.

    A:Which parts did you find the most interesting?

    B:Oh, I don't know. I guess the financial workshops weren't too bad.

    A:Yeah, I think I learned a little about finance……So where did you say you were from again?

    A:您觉得这个论坛怎么样?

    B:我想会很有意思的。

    A:您觉得最有意思的是哪个部分?

    B:我觉得金融研讨会还不错。

    A:是的,我也学到一些有关金融的……对了,您说您是从哪里来的?

    总结

    寒暄绝对不是百无聊赖的搭讪或者简单的嘘寒问暖,要和一个人或一群人聊到一起、打成一片,不仅需要勇气,还需要技能。出门在外靠朋友,也许聊着聊着就聊出了商机。但也不能目的性太强,闲谈还是要以发展友谊为主,不然别人会以为碰上了推销员。

    Words 单词表

    actually事实上

    aspect方面

    cardiac心脏的

    chairman主席

    challenging挑战性的

    committee委员会

    demanding要求过高的

    wow哇

    East Coast东海岸

    feasible可行的

    quite相当,十分

    surgeon外科医生

    training训练/培训

    workshop车间;工作室

    Phrases 短语表

    Don't you just love(thing)?难道你不喜欢(某物)?

    for a living为生,谋生

    I(did sth)once.我就(做过某事)一次。

    Is that right?是吗?那样对吗?

    not too bad还行,不算太坏

    off to college上大学

    over the last few years在过去的几年里

    quite a few不少,相当多的

    seems like感觉像,好像是

    Sure do!当然!

    take a minute(to do sth)花一分钟时间(来做某事)

    take part in参加,参与

    these days当今

    you mean……你的意思是……

    实景对话1

    A:I love your dress. It's such a nice color.

    B:Oh, thanks!

    A:My name is Whitney Johnson. What's your name?

    B:I'm Linda Stevens. Don't you just love this weather?

    A:It's a little too cold for me. I'm from California.We don't do winter in California.

    B:I went to California once. Loved it!We visited lots of different places.I think the kids liked Disneyland the best.

    A:How many kids do you have?

    B:Two, a boy and a girl. But they're grown and off to college by now.Sohave you been here for a long time?

    A:Here in New York you mean?I just arrived last week.

    B:Is this your first time to come to the city?

    A:No, I've come to New York city quite a few times over the last years on business.

    B:What do you do for a living?

    A:I'm a doctor. A cardiac surgeon, actually.I come to New York to take part in medical trainings.

    B:Wow, that's a very demanding job. What do you think is the most challenging aspect of what you do?

    A:我很喜欢您的衣服,颜色真好看。

    B:哦,谢谢。

    A:我叫惠特尼·约翰逊。您叫什么?

    B:我叫琳达·史蒂文斯。您不觉得天气不错吗?

    A:对我来说有点冷。我来自加利福尼亚,我们那里没有冬天。

    B:我去过加州一次,很喜欢。我们去过很多不同的地方。我想孩子们最喜欢的还是迪士尼乐园。

    A:您有几个孩子?

    B:两个,一个男孩和一个女孩。他们都已经长大成人,现在都上大学了。您来这里很久了吗?

    A:您是说纽约吗?我上周才来。

    B:您是第一次来这个城市吗?

    A:不,最近这几年因为工作关系,我来了好多次了。

    B:您从事的是什么工作?

    A:我是个医生。确切地说是心脏外科医生。我来纽约是参加一个医疗培训的。

    B:哇!那可是一个高要求的工作啊。您觉得您所从事的工作中最具挑战性的是哪部分?

    实景对话2

    A:Let me introduce myself. I'm Han Jinbo.Looks like we both came a long way today.

    B:You are coming from China?That is a long way. How long was your flight?

    A:About 15 hours.Not too bad.

    B:Not too bad?Seems like a lot. I only flew from the East Coast.About 5

    and a half hours.

    A:Where do you live on the East Coast?

    B:Actually I don't live there. I was just in Washington DC for meetings.

    A:So now you're at another meeting. I wonder when they will get started?

    B:I remember a time when meetings wouldn't last more than ten minutes.

    Seems like it takes ten minutes just for everyone to sit down these days.

    A:You know the committee chairman, Bob Evans?

    B:Sure do!

    A:How do you know Bob?

    B:He's my old college roommate. We both went to Harvard.

    A:Is that right?What do you think about Harvard's business school?

    A:我来自我介绍一下。我叫韩金波。看起来我们俩今天好像都是远道而来的。

    B:您来自中国?那可是挺远的。要飞多长时间啊?

    A:还行吧,大概15个小时。

    B:还行?还是挺长的。我是从东海岸飞过来的,大概5个半小时。

    A:您住在东海岸什么地方?

    B:事实上我不在那里住。我去华盛顿参加一个会议。

    A:那您现在又参加上另外一个会议了。我想知道他们什么时候开始?

    B:我记得以前的会议最多持续10分钟。现在好像每个人都需要10分钟才能入座。

    A:您认识委员会主席鲍勃·埃文斯吗?

    B:当然!

    A:您是怎么认识鲍勃的?

    B:他是我大学的室友。我们两个一起念的哈佛。

    A:是吗?那您觉得哈佛的商学院怎么样?

    0/0
      上一篇:拉近客户关系——交换礼物 Exchanging Gifts 下一篇:拉近客户关系——工作午餐 The Working Lunch

      本周热门

      受欢迎的教程