服务英语·质量保证 情景对话
对话1
A: Hello, sir. Welcome to our shop. Can I help you?
您好，先生。欢迎光临。我能为您做点什么吗？
B: Yes. I'd like to buy a refrigerator.
是的，我想买台冰箱。
* * *
A: Come here, please. There are many new products in our shop.
请这边来。我们这儿有很多新产品。
B: Which one has the best quality?
哪一种质量最好呢？
* * *
A: In fact, all of our products are of superior quality. I recommend this one to you, as it's more energy-saving.
实际上我们的产品都是高质量的。我向您推荐这台，因为它更节能。
B: Oh, how can I be sure your products are of superior quality as you promised?
哦，我怎么相信你们的产品都是像你许诺的那样好质量呢？
* * *
A: We have trained analysts to do quality analysis at each part when we make the product. That means that no mistakes are made.
在生产过程中的每一环节我们都有专业的分析师来做质量分析。这就意味着不会产生错误。
B: Your salesman also told me that each worker is trained to do quality analysis.
你们的售货员也告诉我说每个工人都接受质量分析的培训。
* * *
A: Certainly. We provide quality analysis training as part of the training for all our new workers.
当然。在对新员工的培训过程中我们都提供质量分析培训。
B: That sounds great. OK, I'll take this one. Can I pay by credit?
那听起来很棒。好吧，我就买这台了。我可以用信用卡付账吗？
* * *
A: Of course.
当然可以。
对话2
A: Could I help you, sir?
能为您做点什么吗，先生？
B: I'd like to buy a washing machine.
我想买一台洗衣机。
* * *
A: Allow me to show you our new line of washing mashine, please.
请让我给您展示一下我们的新产品系列。
B: Sure, I'd love to have a look.
当然可以，我很愿意看。
* * *
A: Our machines are 100% trouble-free.
我们的机器都是百分之百不会出毛病的。
B: How do you ensure the quality?
你们怎么保证质量？
* * *
A: One of the reasons for our good quality products is quality inspection system.
我们产品质量好的一个原因就是我们有一个质量检验系统。
B: Oh, what's that?
哦，它是怎么回事？
* * *
A: There has been a quality department for 10 years. And the workers there analyze and inspect the quality of each machine.
十年来我们就有专门的质保部。那儿的工人们分析监测每台机器的质量。
B: It's good for making high quality products.
这对生产高质量的产品是有好处的。
* * *
A: And all of our new products go through a 3-5 years testing period. We are sure each of them has a life warranty.
并且每一台我们的产品都要经过一个3至5年的检测期。我们保证每一台都是终生质保。
B: Really? How much is it?
真的？多少钱？
* * *
A: 426 dollars.
426美元。
B: OK. I'll take it. And here is the money.
好，我要了。给你钱。
* * *
A: Thanks. Welcome again.
谢谢。欢迎再来。
