服务英语·维修服务 情景对话

对话1

A: Good morning, sir. Can I help you?

早上好，先生，我能帮什么忙吗？

B: Good morning. I bought this camera here a few months ago. It has some problems.

早上好，好几个月前我买的这个照相机，有点问题。

* * *

A: I'm so sorry to hear that.

很遗憾听到这个。

B: I hope you will be able to fix it or refund my money.

希望给我修理一下或退钱。

* * *

A: Have you brought the sales slip?

您带着收货单了吗？

B: Yes, here it is.

带来了，给。

* * *

A: Sorry, sir. Your warranty was good for six months. It expired two weeks ago.

对不起，您的保修单是半年的，已经过期两个星期了。

B: Two weeks ago? What difference would two weeks make? I'm sure it was defective when I bought it.

两个星期，这有什么关系？我敢肯定买的时候就有问题了。

* * *

A: That could be possible. But no one can tell.

那倒可能，但是谁能证明呢。

B: What shall I do?

那我该怎么办呢？

* * *

A: Well, you can leave it here for repairing, but there will be a charge.

嗯，您可以把它放在这儿修理一下，但要收费。

B: A Charge? How could that be?

收费？那怎么可能呢？

* * *

A: You know that your warranty has run out. There is nothing I can do.

您知道您的保修期已经过了，我也没办法。

B: Can you make an exception in my case this time?

您能把这件事作为特例处理吗？

* * *

A: I'm terribly sorry, sir. We can't set a precedent. I hope you can understand.

先生，实在对不起。我们不能开这个先例，希望您能理解。

对话2

A: What's wrong with the washing machine? I just bought it a week ago.

这台洗衣机出什么毛病了？这可是我一周前刚买的。

B: I will have a look at it.

我看一下。

* * *

A: Is there anything wrong with the plug?

插头有毛病吗？

B: No, nothing is wrong with it.

没有，插头没毛病。

* * *

A: How about the bulb?

灯泡怎么样？

B: No problem. Maybe something is wrong with the fuse. Let me check it out. (A few minutes later) Right, the fuse is burnt out. I can fix it right away.

没问题。也许保险丝出毛病了。让我查一下……（几分钟之后）对，保险丝断了。我可以马上修好它。

* * *

A: By the way, could you fix my TV?

顺便问一下，你能把我的电视机修理一下吗？

B: All right.

可以。

* * *

A: How long do you think it will take you to fix it?

你看修好它需要多长时间？

B: Hard to tell. It may take a day or even a week.

很难说。有时候要花一整天甚至是一个星期。

* * *

A: OK. I bought it three years ago in your shop. Will you charge for the repairing?

这是我三年前在贵店买的，请问修理还收费吗？

B: No. This TV set is warranted for all the life.

哦，不收费。这台电视机是终生保修的。

* * *

A: Thanks a lot.

多谢。

B: It's my pleasure.

不客气。